RETURN POLICY

RETURNS POLICY

If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: service@dayliloving.com), they will reply you in 24 hours and give you further information and some useful advice.

1. Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.

2. Write your order number on the package, like DL0001 to make your package be recognized easily, so we can solve your problem as soon as possible.

3. You have to undertake return express fees by yourself.

4. After we make sure that we have received the return package, we will contact you and give you a refund or an exchange.

Ⅰ. Returns can be accepted within 30 days as below 

The returns from our customers are acceptable within 30 days after you get the package. when we confirm the arrival of the package you returned, we 'll refund you the payment. Items that can be returned or refunded of receiving must follow the criteria as below:

1. Please make sure the products are unused and will not affect the secondary sales.

2. Faulty items damaged/broken, or soiled upon arrival.

3. Items received in the incorrect size/color.

4. Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is responsibility.

5. After returning the products, please inform us the following information in your account where you can find a chart:

① Order No., for example, DL0001

② Quantity of each item

③ Photo of the products you sent back

④ Photo of the shipping label on the package dayliloving.com sent to you

⑤ Photo of the shipping label in the package you sent to dayliloving.com

⑥ The unique barcode on the item which is stick to the package of the item

6. The shipping fee charged by the courier company,  so the returning shipping fee will be afforded by your side.


Ⅱ. Full Refunds

We offer the full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer's own fault cannot apply for the refund.

Partial Refunds 
We also offer a partial refund on returned items which have some original parts missing. In such a case, the customer can only get a partial refund.

Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.

The original shipping fee and insurance are non-refundable.